Reis's parents divorced in 1987. After this time, she rarely contacted her father, who later died in 1995. Reis recalls her childhood as an unhappy one devoid of toys or new clothes. She recalls only her mother's tears and parents' endless bickering, her father gradually coming home less and less, thereby resulting in her being raised by her mother. Many years later after having abandoned his family, Reis's father was thought to have made a phone call to her. By this time, she was already famous. Many years later, Reis recalled this phone call, which left her hurt.