Jones's first Broadway role was as an understudy for the lead in Meet Me in St. Louis. In the early 1990s, she was in the touring company of Grand Hotel, as well as other national and international tours, performing Rent in German and Evita in Spanish. She performed in the 2009 revival of Hair, then became one of the original cast members starring in the revival of Pippin; she played Catherine, Pippin's lover, during the entire run.
Jones has portrayed Evan's mother Heidi in the musical Dear Evan Hansen, which premiered at the Arena Stage in Washington, D.C. in July 2015. She reprised the role in the New York City Off-Broadway production at the Second Stage Theatre in May 2016, and then on Broadway in November 2016. At the 71st Tony Awards, she won for Best Featured Actress in a Musical for her portrayal of Heidi Hansen.
