TeleTech has continued to expand and as of 2013, it had operations in 14 countries. Nine of these countries provide services for onshore clients (the U.S., Australia, Brazil, Germany, Ghana, Ireland, New Zealand, South Africa and the United Kingdom); the other six countries provide services for offshore clients (Argentina, Canada, Costa Rica, India, Mexico and the Philippines). 24,000 of Teletech's 48,000 employees are in the Philippines. On January 9, 2018, TeleTech officially changed its name to TTEC.